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Privacy Policy

Who We Are:

STENDERS Ltd. is the owner of internet store www.stenders-cosmetics.co.uk. The unified registration number of the company: 40003563248, registered on 28 September 2001, legal address: Mūkusalas iela 63, Riga, LV-1004, Latvia. STENDERS Ltd. has developed this Privacy Policy (hereinafter, the “Privacy Policy”) in order to demonstrate our commitment to protecting your personal data, as well as provide information on how it’s being processed.

The following discloses our information processing practices relating to the website located at www.stenders-cosmetics.co.uk and STENDERS mobile applications and other services we make available to the users (hereinafter together, the “Services”). We will not share your personal data with third parties except as described in this Privacy Policy.

In Latvia, we will process the personal information you provide to us in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). In Latvia, the Services are provided by STENDERS Ltd., which is the solely responsible for protecting your personal data in accordance with this Privacy Policy.

How to get in touch with us

Should you have any questions about how we collect, store, and use your personal information and data please contact us as follows:

  • E-mail us: info@stenders.lv;
  • Write to us at the following address ("Attention: Online Privacy”):
    STENDERS Ltd., Mukusalas iela 63, Riga, Latvia, LV – 1004.

STENDERS Services

Through the Services, you may view information and content that is owned, and licensed, or provided by STENDERS Ltd., its subsidiaries and affiliates ("STENDERS”). The Services may also include information provided by third parties and distributed by virtue of a license, grant or some other form of agreement with STENDERS. When used in this Privacy Policy, "we", "us” and "our" mean STENDERS.


Using the Services, and Providing the Information

You may use part of the Services without providing any personal data or individually identifiable information. You may also set the security settings on your browser to prevent certain tracking and logging features. If you choose to do so, the Services may be less functional for you.

You may use part of the Services without providing any personal data or individually identifiable information. You may also set the security settings on your browser to prevent certain tracking and logging features. If you choose to do so, the Services may be less functional for you.

There are times when you may choose to give us personally identifiable information about yourself. For example, you may wish to register, make purchases, read articles and view information, receive e-mails from us, receive invitations to attend events, participate in discussions, preview new services, or participate in special promotions. If you register to use the Services or if you conduct transactions through the www.stenders-cosmetics.co.uk website or any of STENDERS mobile applications, we will collect information about the transactions you engage in and your other activities. We require certain information from you in order to register and authenticate you, process your entries and payments, as well as send items to you.

Taking into account the abovementioned, submission of your personal data to us is voluntary. However if you do not submit the data, we are not able to meet the goals set out in this Privacy Policy. In the cases your personal data are processed based on your consent, you may withdraw the consent at any time, however any processing of your personal data prior to this withdrawal will remain lawful.


Types of Information We Collect and Why We Use It

We may collect information that you voluntarily provide us, as well as site visitorship data as described below.

Personally Identifiable Information You Submit

Personally identifiable information includes your name, surname, e-mail address, telephone number, date of birth, shipping and billing addresses, as well as persistent identifier (such as a customer number held in a cookie) which is associated with personally identifiable information, as well as other information, that you may provide voluntarily. We collect such personally identifiable information that you provide to us so that we may:

  • Respond to you requests for information.
  • Provide you with the Services you have requested, including processing online purchases and sending you the items you have bought.
  • Meet the requirements set out in regulatory laws.
  • Protect our lawful interests, including prevention of illegal activities.
  • Analyse an improve our activity.
  • Solve disputes and complaints.
  • Maintain you online account.
  • Select and customize your special offers.
  • Organize and implement contests and promotions.
  • Only if you have subscribed to receiving our newsletters – send to your e-mail address or telephone number (in a form of an sms) information on new product releases, services, offers, events and other activities by STENDERS Ltd.

In order to protect your privacy and security, we will take necessary measures to verify your identity, such as requiring a password and user ID, before granting access to your data. While we strive to protect our user's personal information and privacy, we cannot guarantee the security of any information you disclose online, and you do so at your own risk.

Site Visitorship Data

Site visitorship data is information about the way a website is used that is not associated with an individual’s identity. We use anonymous data regarding online behaviour to better understand how people use our Services. To that end, we may use aggregated, anonymous online traffic behaviour along with information from third parties to track usage trends and thereby improve the Services. The types of information we may collect include:

  • the date and time you access the Services;
  • your internet service provider, mobile carrier, or data services provider;
  • your Internet Protocol (IP) address;
  • the pages you visit;
  • the products you purchase and view;
  • the links you click;
  • the features used;
  • how and when you interact with the services;
  • the content, images and advertisements you select;
  • how you arrived at the Services and where you go when you leave.

Most site visitorship data is collected using data collection tools such as web beacons, cookies, embedded web links and other software (together, "Data Collection Tools”). Data Collection Tools are typically small data files or software that are sent to your browser and stored on your computer's or mobile device's hard drive. Most browsers and display software may be set to inform you when Data Collection Tools are being used or other tracking software is being sent to your computer or personal communication device. They also provide you with the option of refusing such Data Collection Tools. However, refusing to allow the use of Data Collection Tools may, in some cases, preclude you from using, or negatively impact the display or function of, certain areas or features of the Services.

Data Collection Tools may store the information in your shopping cart and allow us to relate your use of the Services to other information about you, including your Personal Information. We may do this to improve and personalize your experience with the Services and help resolve problems you experience through your use of the Services.


Legal Grounds to Processing Information

The processing of your personal data is carried out based on the following legal regulations:

  • Section (a) of the part 1 of the article 6 of the EU General Data Protection Regulation (“GDPR”) (your consent).
  • Section (b) of the part 1 of the article 6 of the GDPR (performance of a contract).
  • Section (c) of the part 1 of the article 6 of the GDPR (compliance with a legal obligation).
  • Section (f) of the part 1 of the article 6 of the GDPR (legitimate interests pursued by us or a third party).
  • If you have subscribed to receiving the newsletters – part 1 of section 9 of the Law on Information Society Services (your consent).

Our legitimate interests are improving our activity, including our Services, protecting our legal interests, participating in commercial transactions, and promoting the sales of goods by STENDERS Ltd.


Disclosure of Information

STENDERS will not disclose any personally identifiable information to third parties without your consent except as follows:

  • STENDERS may share information we collect with our third party service providers. If we share your information, we will request that such third parties treat your information in accordance with this Privacy Policy and refrain from disclosing or using your personally identifiable information for purposes other than for the provision of Services to you or for the benefit of STENDERS.
  • We may disclose information we collect, including personally identifiable information, to third parties as required or permitted by law. For example, we may disclose information to regulators and law enforcement authorities pursuant to an  official request.
  • We may disclose information we collect, including personally identifiable information, to companies that may acquire part or all of STENDERS.

STENDERS is not responsible for the protection of the information you provide to other websites. You should be aware that when you voluntarily disclose personally identifiable information through other applications and websites, such information can be collected and used by others, and it may result in unsolicited communications.


Storing the Information

Your personal data shall be stored as long as it is necessary for the purposes set out in this Privacy Policy. In case of any administrative or legal proceedings, we will store your personal data until their closure. In case any legal acts impose an obligation for us to store your personal data, we shall comply with the regulations of such legal acts.


Commercial Transactions

Circumstances may arise where, whether for strategic or other reasons, we decide to sell, buy, merge or otherwise reorganise our business. Such a transaction may involve the disclosure of personally identifiable information to prospective or actual purchasers or joint venture partners, or the receipt of such information from sellers. It is our practice to seek appropriate protection for information in these types of transactions.


Information safety

Whenever you enter an area of the site that carries or requires you to enter sensitive information, a padlock icon will appear in the address bar of your browser, indicating that the page is secure. STENDERS uses the Secure Sockets Layer (SSL) and Private Communications Technology security standards that are supported by Microsoft Internet Explorer 4.0 or later and other popular browsers. SSL encodes your personal information by encrypting credit card number, name, address, phone number, identification number, and your password so that they cannot be read by unauthorized parties.

While we may provide encryption technologies and use other reasonable precautions to protect confidential information and provide suitable security, we do not guarantee that information transmitted through the Internet is secure, or that such transmissions will be free from delay, interruption, interception or error.

We have put in place certain physical, technological and managerial procedures to safeguard the personally identifiable information we collect. However, these procedures do not guarantee that the information will remain secure against theft or misuse.


Communications

From time to time, STENDERS may communicate with you  regarding your transactions and the administration of your account, important changes in our Terms and Conditions and this Privacy Policy, as well as, if you have given your consent - current projects, special offers, invitations to events, offers for services, product testing opportunities, press releases, announcements concerning the services we provide, contests and sweepstakes. If you have given your consent to receiving such communication, yet at some point decide that you no longer wish to receive them, you may withdraw your consent to receiving the communications by using one of the following methods:

  • Select the "unsubscribe" link, or follow the instructions to unsubscribe that may be included in such communication.
  • Where applicable, return to the web page(s) or service where you originally registered your preferences and follow the instructions to unsubscribe.
  • E-mail us at info@stenders.lv. Be sure to provide your name, surname, e-mail address, and include a reference regarding communications you no longer wish to receive.

Please be aware that when you unsubscribe from receiving communications, it may affect the services you have chosen to receive from us.


Hyperlinks and Referrals

Other websites accessible through the Services (through hyperlinks, advertisements or otherwise) have their own privacy policies and data collection, use and disclosure practices. Please consult their terms and conditions and privacy policies prior to use.  We do not review the privacy policies or terms of use of third parties and we are not responsible or liable for their privacy practices, availability or reliability of the services they may provide, or the accuracy or completeness of their content.


Children’s Privacy

We do not knowingly collect or distribute personally identifiable information from children under the age of 18. If you are the parent or guardian of a child under the age of 18 and believe that we have collected personally identifiable information contrary to this policy, please contact us by e-mail so that we may delete such information.


Your Rights

Should you want to access your personal data, correct, erase or restrict their processing, object against their processing, exercise the right to data portability, or you have any questions about the way we process your personal data, please contact us following the contact information provided at the beginning of this Privacy Policy.

If you consider the way we process your personal data does not comply with legal provisions, you have the right to turn in a complaint with a supervising authority.


Effective Date

This Privacy Policy is in effect as of January 2011. We reserve the right to update this Privacy Policy at any time. In case we do so, we will publish the latest version of the Privacy Policy on this website. Any changes made to this Privacy Policy come into effect on the day they are published.

Customer Service

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